To order your grief resources visit The Grief Resource Catalogue
Ordering & F.A.Q.
Ordering
Thank you for shopping at Robert’s Press online bookstore. Our policies are posted below for your convenience. If you have any questions that are not answered under the headings below, please contact us by email, phone 905-688-8009 or call us on our toll-free line, 1-866-582-5558.
We accept business cheques.
Placing Orders Online
To add an item to your shopping cart, click on the "Add To Cart" icon attached to the image of the book you are viewing. You will be invited to continue to browse after adding products to your cart. Once you are ready to checkout, click the "view cart" button at the top of every page. You'll be able to view the contents of your shopping cart, and delete or change the quantity or individual items. You need to also choose the appropriate shipping for your order. We are offering a variety of ways for your order to be shipped. Once your cart is the way you want it, follow the easy checkout instructions (below your cart) and your order will be placed. Payment will then be accepted. We accept Visa, Mastercard and Amex.
For customer service inquiries, please contact us:
Phone: 905-688-8009
Toll Free: 1-866-582-5558
Shipping
We realize that many of our customers are non-profit or working with donated dollars, for this reason we have created a shipping page. You may choose the appropriate shipping for your order. Orders of a large amount or outside of Canada will be shipped according to the type of delivery you require. Please provide us with an email address by which we can respond to your requirements and confirm shipping arrangements and costs.
Duty, Customs and Taxes
Orders within Canada will be subject to GST only (for books). Cassettes, CD's and giftware are subject to PST if appropriate in your province. Shipping is subject to tax if appropriate in your province.
Orders shipped to international destinations may be subject to applicable duty and clearance charges, which will be the responsibility of the recipient upon delivery.
Account Customers and Invoice Orders
To place an order for an account customer (Yes we accept Purchase Orders) or to be invoiced for your order, visit invoice ordering. You are welcome to complete the on-line form or email your order to us. Don’t hesitate to also place your order on the phone: 905-688-8009 or Toll Free: 1-866-582-5558. Lastly you can download our order form and Fax :905-984-6899.
Guarantee
All products are guaranteed against manufacturer defect. Products may be returned for a full refund or exchange within 14 days of your receipt. We do not refund shipping charges.
Refunds & Exchange
In keeping with the conditions of our stated Guarantee, you must notify us in advance that you would like to return or exchange a product, and the reason for your request. You may notify us via mail, e-mail, on-line form, phone or fax.
Mail:
Robert’s Press
244 Dunkirk Road
St.Catharines,Ontario
L2R 7K6
Email: Info@robertspress.ca
Phone: 905-688-8009
Toll Free: 1-866-582-5558
Fax: 905-984-6899
Refunds will be processed upon receipt of purchase, in the amount equal to the value of the product(s) and any applicable taxes. Refunds are in the form of credit to the charge card number used in the original purchase.
Secure Purchasing
All transactions are processed with GeoTrust Quick SSL Premium (Secure Sockets Layer) to ensure privacy and integrity of your order information. SSL has been referred to as "the most advanced online ordering security system available".
Privacy
Your relationship with us is very important. We will not rent or sell information to any third party. We limit the information we collect from you to a minimum, as necessary, to provide outstanding products and service.
Thank you for shopping at Robert’s Press online bookstore. Our policies are posted below for your convenience. If you have any questions that are not answered under the headings below, please contact us by email, phone 905-688-8009 or call us on our toll-free line, 1-866-582-5558.
We accept business cheques.
Placing Orders Online
To add an item to your shopping cart, click on the "Add To Cart" icon attached to the image of the book you are viewing. You will be invited to continue to browse after adding products to your cart. Once you are ready to checkout, click the "view cart" button at the top of every page. You'll be able to view the contents of your shopping cart, and delete or change the quantity or individual items. You need to also choose the appropriate shipping for your order. We are offering a variety of ways for your order to be shipped. Once your cart is the way you want it, follow the easy checkout instructions (below your cart) and your order will be placed. Payment will then be accepted. We accept Visa, Mastercard and Amex.
For customer service inquiries, please contact us:
Phone: 905-688-8009
Toll Free: 1-866-582-5558
Shipping
We realize that many of our customers are non-profit or working with donated dollars, for this reason we have created a shipping page. You may choose the appropriate shipping for your order. Orders of a large amount or outside of Canada will be shipped according to the type of delivery you require. Please provide us with an email address by which we can respond to your requirements and confirm shipping arrangements and costs.
Duty, Customs and Taxes
Orders within Canada will be subject to GST only (for books). Cassettes, CD's and giftware are subject to PST if appropriate in your province. Shipping is subject to tax if appropriate in your province.
Orders shipped to international destinations may be subject to applicable duty and clearance charges, which will be the responsibility of the recipient upon delivery.
Account Customers and Invoice Orders
To place an order for an account customer (Yes we accept Purchase Orders) or to be invoiced for your order, visit invoice ordering. You are welcome to complete the on-line form or email your order to us. Don’t hesitate to also place your order on the phone: 905-688-8009 or Toll Free: 1-866-582-5558. Lastly you can download our order form and Fax :905-984-6899.
Guarantee
All products are guaranteed against manufacturer defect. Products may be returned for a full refund or exchange within 14 days of your receipt. We do not refund shipping charges.
Refunds & Exchange
In keeping with the conditions of our stated Guarantee, you must notify us in advance that you would like to return or exchange a product, and the reason for your request. You may notify us via mail, e-mail, on-line form, phone or fax.
Mail:
Robert’s Press
244 Dunkirk Road
St.Catharines,Ontario
L2R 7K6
Email: Info@robertspress.ca
Phone: 905-688-8009
Toll Free: 1-866-582-5558
Fax: 905-984-6899
Refunds will be processed upon receipt of purchase, in the amount equal to the value of the product(s) and any applicable taxes. Refunds are in the form of credit to the charge card number used in the original purchase.
Secure Purchasing
All transactions are processed with GeoTrust Quick SSL Premium (Secure Sockets Layer) to ensure privacy and integrity of your order information. SSL has been referred to as "the most advanced online ordering security system available".
Privacy
Your relationship with us is very important. We will not rent or sell information to any third party. We limit the information we collect from you to a minimum, as necessary, to provide outstanding products and service.
